Consulting For Retail Success
At EM-Power we have extensive experience in creating unique programmes to help retail companies break away from the traditional
"sheep-dip" training methodologies and we can develop and deliver customized training solutions to enable all staff, especially the front-line,
customer facing teams to deliver exceptional customer services and to maximize your product sales. Please contact us for more detailed
information on our specific offerings!
Unique Selling Position: Customized training solutions to meet specific business objectives.
Methodology:
Needs assessment
Develop customized curriculum/services
Deliver pilot programs
Finalize program
Write training guides
To ensure that the ivestment is an ongoing process and not just an event, we strongly believe in a Train the Trainer methodology and we train internal product champions to deliver training on an ongoing basis. We have successfuly developed and delivered culture changing programmes to many retail companies including:
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Williams-Sonoma: The GUEST Approach (rolled out to 4,500 people using a Train the Trainer approach in two successive years). Still part of curriculum.
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The North Face: The SUMMIT Approach (rolled out to all US stores personnel and then followed up with a Train the Trainer approach.)
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Timberland: The Timberland BELIEF (rolled out to all US stores personnel using a Train the Trainer approach with DM’s)
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PUMA: BE NICE (rolled out globally to over 800 stores using a Train the Trainer approach)
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Wet Seal: SEAL IT! (rolled out to all US retail personnel using a Train the Trainer approach updating a self-directed learning approach)
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VANS: SKATE (rolled out to all US store managers)
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